Every question.
Straight answers.

Typically 3–5 working days from when we receive your completed onboarding form. We'll send you a preview link before anything goes live, and we make reasonable amends before launch.

The main factor that affects timing is how quickly you return your onboarding information. The faster we get your content and brand details, the faster you go live.

Every standard build includes 6 core pages: Homepage, Services, Blog/News, Knowledge Hub, About and Contact. All legal pages (Privacy Policy, Terms & Conditions, Cookies, etc.) are included free as standard — you won't be charged extra for them.

Additional pages (FAQ, Team, Portfolio, extra service pages) are available as paid add-ons. Extra service pages are particularly valuable for SEO — a dedicated page for each service you offer ranks far better than one combined Services page.

Yes. Your website, your content, your domain. All of it. If you ever want to move to a different provider we'll hand over every file with no disputes, no exit fees and no being held to ransom over assets you've already paid for.

For full SEO and content management services, we build new websites only. This ensures the technical foundations — page structure, speed, mobile responsiveness, meta data — are correct from day one. We can't guarantee SEO results on a site we haven't built.

However, if you want to add a Knowledge Hub or blog to an existing website without replacing it, we can host that as a subdomain (hub.yourdomain.co.uk) with just one DNS change. Your main website stays completely untouched.

Yes — every site we build is fully responsive and tested on mobile before launch. This matters for two reasons: over 60% of searches now happen on mobile, and Google uses mobile-first indexing, meaning it judges your site primarily on how it performs on a phone.

WordPress is powerful but comes with real downsides for small business sites: plugin conflicts, security vulnerabilities, constant update requirements and performance issues from bloated themes. Most small business WordPress sites end up slow, insecure and difficult to maintain without ongoing technical support.

Our sites are lightweight, fast and built with exactly what you need — nothing more. Pages load quickly, which is a direct Google ranking factor. Less infrastructure also means less can go wrong.

We send you a preview before going live and make reasonable amends. If something isn't right after launch, tell us and we'll fix it. Our full complaints process is published on our Assurances page.

Honest answer: 3–6 months before you see meaningful movement, 6–12 months before you see significant results. Anyone who tells you they can get you to page one in 4 weeks is either lying or using techniques that will get your site penalised.

SEO is a compounding investment — the work we do in month 1 builds on itself month after month. A site that's been consistently optimised for 12 months will outrank one that had a big one-off push. That's why we focus on the long game: regular content, consistent technical fixes, steady ranking improvement.

Weekly technical health checks — we check your site for crawl errors, broken links, slow pages and indexing issues and fix them as they arise. Monthly keyword tracking — we monitor where you rank for your target searches and report movement. On-page optimisation — title tags, meta descriptions, heading structure, internal linking. And a plain-English one-page monthly report: positions, traffic, what improved, what's next.

No 30-page data dumps. No vanity metrics. Just the numbers that tell you whether the work is paying off.

Because Google can't see design. It reads text, structure and links. A beautifully designed website with thin copy, no blog and no technical SEO foundations will sit on page 5 regardless of how it looks. Agencies that lead with design over content often produce exactly this result.

Google ranks sites that are fast, technically sound, frequently updated with relevant content and clearly structured. That's what we build — not the most visually stunning site, but the one that gets found.

No — and any company that does is lying to you. Google's algorithm is not controlled by us or anyone else. What we can guarantee is consistent, professional SEO work every month: technical fixes, content optimisation, keyword tracking and honest reporting on what's improving.

The businesses that see the best results are those that commit to the long game. Consistent effort over 12 months beats a one-off campaign every time.

Yes — Google officially uses Core Web Vitals (page load speed, interactivity and visual stability) as ranking factors. A slow site ranks lower than a fast one, all else being equal. It also loses visitors: studies consistently show that most people abandon a page that takes more than 3 seconds to load.

This is why we build lean sites without heavy image carousels, autoplay video and bloated plugin stacks. Speed is a ranking factor and a conversion factor.

Because Google rewards sites that publish fresh, relevant content consistently. A static 5-page website with no new content slowly loses rankings over time. A website with a regularly updated blog that answers the questions your customers are actually searching for gains rankings month after month.

Each article is a new page Google can index and rank. A plumber who publishes "How to know if your boiler needs replacing" or "What to do if your pipes freeze" will rank for those searches. A plumber with just a homepage won't.

Eight articles per month — two per week. Each one is written to target a specific search term your customers are using, published directly to your site and structured correctly for SEO (proper headings, meta description, internal links).

This frequency is deliberate. Google notices consistent publishing patterns. Eight articles a month signals an active, authoritative site. Four a month is fine; eight is better.

A Knowledge Hub is a structured section of your website containing guides, explainers and answers to the deeper questions your customers ask. Unlike a blog (which is dated, news-style content), a Knowledge Hub is evergreen — it stays permanently relevant and builds authority over time.

Google loves Knowledge Hub content because it matches the way people actually search: "how to choose a boiler", "what does a retrofit coordinator do", "do I need planning permission for a loft conversion." These long-form, question-answering pages are what get featured snippets and high rankings for informational searches. It also makes your business look genuinely expert, not just another company with a brochure website.

We're transparent about this: we use AI-assisted content tools as part of our production process, combined with human editing and quality control. Every article is checked, edited and optimised by a person before it's published. We don't publish raw AI output.

This is how we can produce 8 quality articles a month at the price we charge. The alternative is paying a freelance copywriter £60–£100 per article — which would cost you £480–£800/mo for the same volume. We think the honest approach is better than pretending we have a team of 10 writers.

We write it. We research the search terms your customers are using and produce articles that target them. You'll receive a preview before publication and can flag anything that doesn't sound right for your business.

The more context you give us about your business, your customers and your services during onboarding, the better the content will be. But you don't need to supply copy — that's the whole point.

Facebook, Instagram and Google Business Profile — the three platforms that matter most for most UK small businesses. Google Business in particular is underused and very effective for local search visibility.

Eight branded posts per month — two per week. Each one is written in your brand voice and professionally formatted. We handle the scheduling and publishing; you don't need to touch it.

Indirectly, yes. Social posts themselves aren't a direct ranking factor, but consistent social activity drives traffic to your website, and Google notices traffic patterns. Google Business posts are the exception — they are indexed by Google and do contribute directly to local search visibility.

The main benefit of social media for small businesses is staying visible to people who've already found you — keeping your business in front of existing customers and generating word-of-mouth at scale.

Yes — we'll need posting access to publish on your behalf. We'll guide you through adding us as a page manager or contributor. We never need your personal login credentials — this is done through official platform settings.

Yes — if you're eligible. The SWEF (Start Well Enterprise Fund) Business Grant covers one-off business costs up to £2,000, which comfortably covers a GrowMark website build including extras. The grant is administered by Community Foundations across the UK and is a real, funded scheme — not a loan, not a rebate.

Select "Grant Funding" in our pricing tool and we'll generate a formal quote in the format grant administrators require.

SWEF eligibility has two main criteria: you must be aged 18–30, and your business must be under 2.5 years old. You also need to be in an area served by one of the 29 SWEF Community Foundation partners across the UK.

There is a match funding element — the grant doesn't typically cover 100% of costs, so you'd contribute your own funds alongside it. Our pricing tool shows you what the grant-eligible costs are and what you'd need to contribute.

We'll be honest: there is currently no strong national equivalent to SWEF for business owners over 30. Local Enterprise Partnerships, Growth Hubs and some council schemes occasionally have digital adoption funds, but they vary enormously by area and aren't consistently available.

The SME Digital Adoption Taskforce — a UK Government initiative — is expected to announce a national funding scheme in 2026 which would cover digital services for businesses of all ages. We're monitoring this and will update our Grants page when it launches.

You receive the grant as a business owner — GrowMark Digital is your supplier. You apply for the grant, and if approved, you use those funds to pay our invoice. We provide a formal quote in the correct format to support your application. We have no formal partnership with SWEF or any Community Foundation — we're simply a qualifying supplier of eligible digital services.

We do our best to keep it current, but grant schemes change. Always verify eligibility criteria directly with the relevant Community Foundation or grant administrator before making decisions based on it. Our Grants page includes links to the official sources.

No — in fact, the earlier you start, the better. SEO is a long game and the businesses that rank well in year 2 or 3 are usually the ones that started building their online presence in month 1. A new business that launches with a proper website, starts publishing content and gets on Google Business from day one will outrank a business that did everything right in year 3 but did nothing before.

You don't need a big budget to start. Even a hosted website at £15/mo with one £19/mo service gets the foundations in place.

Yes — and this is one of the most important things we can tell any new business. Facebook is a rented platform. Meta can change the algorithm, restrict your reach, suspend your page or simply decline in popularity — and you have no control over any of it. Your website is yours.

Google also doesn't rank Facebook pages for local searches the way it ranks websites. If someone in your town searches "plumber near me" or "accountant Glasgow", they'll find websites — not Facebook pages. A social media presence complements a website; it doesn't replace one.

The smallest package is website hosting only at £15/mo — that's your site live, maintained and served. If you want to build from there, SEO, blog content and social media are each available from £19/mo and can be added at any time.

The website build itself is £595 + VAT (or 3 × £199 + VAT spread over 3 months). If you're eligible for SWEF grant funding, that could cover most or all of the build cost.

Yes. That's precisely what we're here for. You don't need to know anything about websites, SEO, domains or hosting. We handle all of it. You fill in an onboarding form, we build your site, and from there we manage everything on a monthly basis. You review a one-page report each month and get on with running your business.

Yes. GrowMark Digital is a trading name of NRB Consultancy Services Ltd. VAT number: 515 0847 04. Registered in Scotland: SC749386. Every invoice shows the ex-VAT amount, VAT charged and the total separately.

Yes — we're UK-wide. We're based in Glasgow and work with businesses across the whole of the UK. Everything is done remotely, so your location makes no difference to the service or the price.

One page. What we did this month, which keyword rankings improved, what content was published, what social posts went out, and what we're focusing on next month. Plain English — no 30-page data reports, no vanity metrics, no graphs that look impressive but don't tell you anything useful.

Email us. That's it. No notice period beyond the current billing month, no cancellation forms, no retention calls. We stop the next billing cycle. Full details are in our Cancellation Policy.

Yes. £1,000,000 Professional Indemnity Insurance covering all digital services, and £1,000,000 Cyber Liability Insurance underwritten by AIG. We're also Cyber Essentials certified and ICO registered. Full details on our Assurances page.

Via the contact form, by requesting a callback through the form on the homepage, or by using the WhatsApp button if you prefer. We respond within one business day. For urgent issues with a live website, flag it as urgent and we'll prioritise it.