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Assurances

You should know exactly
who you're working with.

GrowMark Digital is operated by a company with real credentials, genuine insurance and commitments that are written down — not just implied. Here's everything, plainly stated.

£1m
Professional indemnity insurance
£1m
Cyber liability insurance
0
Lock-in contracts. Ever.
UK
Registered company, Glasgow
Our Commitments to You

What we promise every client,
in plain English.

These aren't aspirations — they're operating principles. If we ever fall short, we want to know.

No lock-in contracts
Monthly rolling agreements, full stop. You're free to cancel with 30 days' notice and we'll never penalise you for it. We keep clients by being good, not by making it hard to leave.
Rolling Monthly
Transparent pricing
All prices shown on this website exclude VAT, and every invoice clearly shows the ex-VAT amount, VAT charged and the total. No hidden fees, no surprise charges after you've agreed a price.
All Prices ex-VAT
You own everything
Your website, your domain, your content — all yours. If you ever leave, we hand over everything with no disputes. You'll never be held to ransom over assets you've paid for.
Full Ownership
Real humans, real responses
You'll always deal with a real person. Support queries are responded to within one business day. Urgent issues with your live website go to the front of the queue.
1 Business Day Response
Your data, properly handled
We're ICO registered, GDPR compliant and Cyber Essentials certified. We don't sell your data, share it with third parties outside of necessary service delivery, or use it for any purpose you haven't agreed to.
ICO Registered
Honest advice, always
We'll tell you if something won't work for your business, if you're paying for more than you need, or if a cheaper option would serve you better. We'd rather keep a client for years than oversell them once.
No Upselling
By the Numbers

The facts that
matter most.

SC749386
Companies House registration
515 0847 04
VAT registration number
30 days
Cancellation notice. That's all.
100%
UK based. Glasgow, Scotland.
Credentials & Registrations

Verified, registered
and properly insured.

GrowMark Digital is operated by NRB Consultancy Services Ltd — a company with a documented history of compliance and professionalism across multiple regulated sectors.

✓ Active
ICO Registered — UK GDPR
Registered with the Information Commissioner's Office as a data controller under UK GDPR. All personal data collected through GrowMark Digital services is processed lawfully, transparently and in accordance with our published Privacy Policy.
Information Commissioner's Office · UK GDPR · Registered
✓ Active
Cyber Essentials Certified + AIG Cyber Insurance
UK Government-backed Cyber Essentials certification, renewed annually. Accompanied by £1,000,000 Cyber Liability Insurance underwritten by AIG — covering data breach response, regulatory costs, ransomware and business interruption. Administered via IASME.
NCSC Cyber Essentials · IASME · AIG Underwritten · Certified 2026
✓ Active
VAT Registered
NRB Consultancy Services Ltd is VAT registered in the UK. All invoices issued by GrowMark Digital include a valid VAT number, show the ex-VAT amount and VAT charged separately, and comply with HMRC requirements.
HMRC · VAT No. 515 0847 04
✓ Active
Good Business Charter
Accredited by the Good Business Charter — the UK benchmark for responsible business covering fair pay, employee wellbeing, equality and diversity, environmental responsibility, ethical sourcing and prompt payment. Ten components. All met.
Good Business Charter · Accredited
✓ Active
Living Wage Employer
Accredited Living Wage Employer, committing to pay all directly employed staff and regularly contracted workers the real Living Wage — independently calculated to reflect the actual cost of living in the UK, not just the government minimum.
Living Wage Foundation · Accredited Employer
✓ Active
Green Small Business — ISO 14001 Alternative
Certified under the Green Small Business scheme — the recognised ISO 14001 alternative for SMEs. Provides a structured environmental management system, demonstrating a verified commitment to reducing environmental impact and managing carbon emissions responsibly.
Green Small Business · ISO 14001 Alternative · Certified
✓ Active
FCMI — Fellow of the Chartered Management Institute
Fellowship of the Chartered Management Institute is the highest grade of CMI membership, awarded to senior leaders who demonstrate sustained excellence in management and leadership. Recognises significant professional achievement and a commitment to advancing management practice.
Chartered Management Institute · FCMI · Member No. P05346402
✓ Active
Institute of Directors Member
Member of the Institute of Directors — the UK's leading organisation for company directors and senior business leaders. Demonstrates commitment to the highest standards of corporate governance, ethical leadership and director development.
Institute of Directors · Member No. 3229815
✓ Active
Disability Confident Committed
Registered Disability Confident Committed employer (Level 1) under the UK Government scheme that supports organisations to recruit, retain and develop disabled people. Committed to inclusive recruitment practices and ensuring equal opportunities for all applicants.
Disability Confident · Level 1 Committed · Department for Work and Pensions
Insurance

Two policies. £2 million
in total cover.

Certificates are available on request for any due diligence process. Both policies are held by NRB Consultancy Services Ltd, the parent company of GrowMark Digital.

Policy 1
Digital Services
£1,000,000
Professional Indemnity
Covers all digital marketing, website design, content creation and consultancy services delivered under the GrowMark Digital brand. Protects clients against errors, omissions or negligent advice in the delivery of our professional services.
Policy 2
Cyber Liability
£1,000,000
Cyber Liability Insurance
Underwritten by American International Group UK Limited (AIG). Provided alongside our annual Cyber Essentials certification. Covers data breaches, cyber incidents, regulatory investigation costs, ransomware and extortion demands, and business interruption.
If Something Goes Wrong

A clear process,
not just a promise.

We have a published Complaints Policy. If you're unhappy with any aspect of our service, here's exactly what happens.

Tell us directly
Email or call us and explain the issue. Most things are resolved at this stage, usually the same day. No forms, no ticket numbers — you speak to the person who can actually fix it.
Formal acknowledgement
If your complaint isn't resolved informally, we'll acknowledge it formally in writing within 2 business days and give you a named point of contact and a timeline for resolution.
Full investigation
We'll investigate properly and respond in full within 10 business days. If we can't meet that, we'll tell you why and give a revised date. No stonewalling.
Escalation if needed
If you're still not satisfied, our Complaints Policy explains the escalation path. We'll always point you in the right direction — including to third-party resolution where applicable.

Our full Complaints Policy is available on request or read it here.

Due Diligence

Need documentation?
Just ask.

We can provide copies of any insurance certificate, registration document or accreditation for your own due diligence process. We respond the same business day.

Talk to a real person

Still got questions?
Pick whichever's easiest.

No sales pitch, no pressure, no queue. Reach out however suits you and you'll get a real answer from a real person — usually within a few hours.